Any refund on services availed through MyRightHand will be controlled by the Refund Policy stated below. You are required to accept the terms and conditions contained in the Refund Policy to avail any service from www.myrighthand.com. You and MyRightHand may change/cancel the agreement with or without reasons at anytime effective immediately. The agreement may be cancelled/terminated either by You or MyRightHand through a written notice to one another.
All the initial payments that you place with us will be on hold until our executive reviews the order and finds it executable. Until then, you can request for any changes in the order. On review of your order and we found order is unexecutable, you can cancel the order or get a full refund. Normal time for review and acceptance of the order by our executive would be maximum of 48 hours from the time of order placed.
In case, you want to cancel the order and the time of cancellation lies after our executive reviewed and initiated order processing, cancellation charges would be applicable as follows:
For Non-Contract Orders:
If an order comes for cancellation on request from you, MyRightHand will detect 25% of the order value as cancellation charges and the balance would be refunded.
If an order could not be completed by MyRightHand for reasons other than customer requested for cancellation, refund would be processed and sent back to customer after deducting 25% of the order value with addition to the cost already incurred in executing the order. Reasons for such situations will include insufficient/delayed documentation from the customer, errors/mistakes which are out of control to MyRightHand work, inability of customer to follow requirements/procedures given my MyRightHand.
If an order could not be completed which is within scope of MyRightHand, full refund would be given to those orders.
MyRightHand works as a supporter in India on behalf of the customer and cannot be held responsible for any official delays when dealing with government bodies and educational institutions. All orders are accomplished at our best effort and the decision of the company will be final.
For Contract Orders:
Refunds will be done after deducting cancellation charges for the already accomplished services. This will be calculated on a slab rate as follows:
Date of Cancellation *
50% of the order value
25% of the order value
3rd & 4th Quarter
* Effect from the date of order placed.
Time Frame required for order cancellation is maximum of 7 business days. However time lines for actual refund to reflect in your bank account or credit card depends on the processing speed of banking channels and credit card companies involved in the fund transaction.